Return Policy
We want you to be delighted with your purchases from Gemline Traders. Any specimens purchased on our website may be returned within 14 days of receipt of the specimen. If you intend to return any of the pieces you requested, you must notify us by email within the 14 calendar day period informing us of which specimen(s) you plan to ship back to us. After 14 days, all sales are considered final.
When returning specimens to Gemtraders Online:
-
Pack the specimen(s) carefully, utilizing the original packaging methods and materials and include all cards and specimen labels.
-
Please understand that you are responsible for all shipping costs related to the return shipment of minerals to Gemline Traders.
-
We recommend that you insure the shipment for the full value of the specimens being returned. You are responsible for the full value of any specimen(s) lost or damaged in the return shipment.
-
Make sure that the pieces are back to us within 10 calendar days after your email notice informing us that you are returning the specimen(s).
-
If the returned specimen(s) are received more than 10-calendar days after your email notice was received, a restocking charge of 20% of the net cost of the returned mineral specimen(s) may be applied.
-
The full net cost of the returned mineral specimen(s) will be credited in a timely manner to your account or Credit Card, whichever method of payment used initially when specimen(s) are received on-time and in good condition.
Damaged in Transit
Please notify us immediately if any specimens arrive damaged in transit. Please take, and promptly send us, photos of the damaged specimen and original packing material, indicating where and how the damage occurred in transit, and retain all original packaging and all pieces of the damaged/broken specimen. This will assist in any claims made for the damage.
Email all damage photos to minerals@collectorsedge.com